|
GENERAL - FAQ's
Non-English Support
Where do I offer suggestions, comments and complaints?
I haven't received an email back from support within 24 hours... Why?
I want to read the Terms and Conditions
I only used my account once, and now it doesn't work...
I want to change my contact email address...
Do I need to let you know if I get a new computer?
I've moved house, and I want to update my postal address
Are you having troubles with the site? Its not working...
You haven't done an update yet and its overdue...
I joined Goddesspost, but I can't access Hush-Hush
Non-English Support
French: Veuillez envoyer un email à support@goddesspost.com
German: Schicken Sie bitte ein email zu support@goddesspost.com
Italian: Trasmettere prego un email a support@goddesspost.com
Portuguese: Emita por favor um email a support@goddesspost.com
Spanish: Envíe por favor un email a support@goddesspost.com
If you do not speak English, that is not a problem. We use an interpreter to
translate your message.
^Top
Where do I offer suggestions, comments and
complaints?
Please send an email to webmaster@goddesspost.com
^Top
I haven't received an email back from support
within 24 hours... Why?
More than 99% of all emails are personally responded to within 24 hours. In
the rare event that you do not receive a response, please resend your email to
ensure that we have received it.
^Top
I want to read the Terms and Conditions
You can read the terms and conditions at http://secure.hush-hush.com/goddesspost/tandc.html
^Top
I only used my account once,
and now it doesn't work...
Memberships are based on a time subscription, not by usage. If you have a
1 month membership, it will expire 31 days after the account has been set up,
whether you use it 100 times or never. If you have any queries regarding this
please email support@goddesspost.com.
^Top
I want to change my contact
email address...
Please email support@goddesspost.com
and please mention both your old and new email addresses.
^Top
Do I need to let you know if I
get a new computer?
You do not need to contact us if you get a new computer. Just log in the
same way as usual. Note: You may not use
your password simultaneously on more than 1 computer, or we will be notified and
your account will be barred. If you share your password with others we will
know.
^Top
I've moved house, and I want
to update my postal address
Please email your new postal address to support@goddespost.com.
^Top
Are you having troubles with
the site? Its not working...
Occasionally we need to reboot the server, and during this time the site
will not be available. However this only takes a few minutes. Make yourself a
coffee and then try it again….
^Top
You haven't done an update
yet and its overdue...
It is rare that an update is not completed by the scheduled time. Please
check that your browser is not viewing an older cached version of the page. To
do this, go to the URL you want to see, and press CTRL-F5 (hold down CTRL and
press F5). The page will reload from the server. If the page still does not show
the update then please email support@goddesspost.com.
^Top
I joined Goddesspost, but I
can't access Hush-Hush
That is correct. A Goddesspost membership will only grant access to www.goddesspost.com.
^Top
|
