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BILLING - FAQ's
I was billed twice... I want a refund for the
second charge.
My credit card has expired...how do I let you know my new card
expiry date?
Are there any extra hidden charges on top of the normal
membership fees?
I didn't use my membership for a whole month but was still
billed...
I was billed twice... I want a refund for
the 2nd charge.
Please email support@goddesspost.com
and let us know what date(s) your card was billed. We will investigate and take
appropriate action.
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My credit card has expired...how do I let
you know my new card expiry date?
Please send an email to support@goddesspost.com
so we can update our records.
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Are there any extra hidden charges on top
of the normal membership fees?
No there is not. All fees are mentioned at the time of joining. However,
please note that if you have selected automatic re-bill for your account you
will be re-billed monthly. Rebilling will continue each month until you contact support@goddesspost.com
to change your account status. Note: you must contact us at least 2 days prior
to your renewal date to avoid re-billing.
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I didn't use my membership for a whole
month but was still billed...
Memberships are based on a time subscription, not by usage. If you have a 3
day membership, it will expire 72 hours after the account has been set up,
whether you use it 10 times or never. If your account is still active, but your
password doesn't work then please email support@goddesspost.com.
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