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If you are unable to find an answer to your question, please contact us by sending an email to You will receive a personal response within 24 hours.

I want to join by Credit Card

No problem! We accept both Visa and Mastercard. Join at

How much does membership cost?

For pricing details in your currency visit

Why do I have to give you my postal address?

The law requires a valid address be provided with online credit card transactions.

Are you going to post/mail anything to my house?

Absolutely not! All correspondence is done descreetly via email.

I sent you some money, where is my password?

Please remember we are based in Australia and it can take a few weeks for your mail to reach us. If it has been 3 weeks + and you have not received your password, please email so we can investigate.

I just joined but it won't let me in!

Please make sure you are entering your username and password correctly. Also it can be easy to mistake the letter O for the number ZERO (0), or to mistake the letter L with the number 1. If you still have no luck please email to request your username and password.

Why isn't my Credit Card being accepted?

If your card is declined, please call the number on the back of your card.

Which company should I look for on my Credit Card statement?

Your next statement will show:
Billed by "Fax 2000 Pty Ltd AUSTRALIA (AU)"