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If you are unable to find an answer to your question, please contact us by sending an email to You will receive a personal response within 24 hours.

I have lost my password. Can you tell me what it is?

Please email and we will email your username and password to you.

My password is not working. What can I do?

Please email with your username and password so we can investigate.

I won a password, but was away and now it doesn't work.

That is unfortunate, but we cannot help. Please read our terms and conditions regarding free memberships at

When did my membership start? When will it expire/renew?

Please email with your query and we will respond with the relevant information.

I want to change my password.

You can do this by emailing with your change password request.

I was sent a password and now it doesn't work.

It can be easy to mistake the letter O for the number ZERO (0), or to mistake the letter L with the number 1. If you still have no luck please email to request your username and password.